Privacy at BettaBond
We believe privacy policies should be understandable, not hidden in legal jargon. Here's exactly what we do with your data—in plain language.
Our promise: We will never sell your data. We will never use it for advertising. We will never share it without your explicit consent (except as required by law).
What We Collect
| What | How Long |
|---|---|
Account Information Email, display name, profile picture To create and manage your account | Until you delete your account |
Conversation Content Messages, shared memories, conversation context To enable persistent memory and relationship continuity | 30 days after deletion request (with exceptions) |
Age Verification Data Verification completion status, verification date To protect minors and comply with regulations | Verification status only; source documents not retained |
Usage Analytics Feature usage, session duration, error reports To improve the platform and detect issues | 12 months, then anonymized |
Safety Logs Flagged content, moderation actions, reports To investigate violations and improve safety | 90 days minimum; longer if investigation ongoing |
What We DON'T Collect
- Your location (beyond country for legal compliance)
- Your contacts or address book
- Data from other apps on your device
- Biometric data (fingerprints, face scans)
- Financial information (payment processed by third party)
- Browsing history outside BettaBond
- Contents of your device storage
Why This Matters
Your Rights
Right to Access
Request a copy of all data we have about you. We'll provide it within 30 days.
Right to Delete
Request deletion of your account and associated data. Some safety data may be retained.
Right to Export
Download your conversations, memories, and account data in a portable format.
Right to Correct
Update or correct any inaccurate personal information we hold about you.
To exercise these rights: Go to Settings → Privacy → Data Rights, or email privacy@bettabond.com
When We Can't Delete Your Data
We're committed to deleting your data when you ask. However, there are limited circumstances where we may need to retain certain information:
Legal Hold Situations
- •Active law enforcement investigations or legal proceedings
- •Ongoing safety investigations where data is evidence
- •Required regulatory retention (varies by jurisdiction)
If your data is subject to a legal hold, we'll inform you when legally permitted to do so. Data under legal hold is retained securely and deleted as soon as the hold is lifted.
How We Protect Your Data
Encryption in Transit
All data is encrypted using TLS 1.3 when transmitted between your device and our servers.
Encryption at Rest
Stored data is encrypted using AES-256. Even if someone accessed our servers, the data would be unreadable.
Access Controls
Only authorized personnel can access user data, and all access is logged and audited.
Regular Audits
We conduct regular security audits and penetration testing to identify and fix vulnerabilities.
Third-Party Services
We use a limited number of third-party services to operate BettaBond. Each has been vetted for privacy practices:
Payment Processing
We never see or store your payment details
Cloud Infrastructure
Data stored on encrypted servers
Error Monitoring
Technical errors only, no conversation content
We do NOT use third-party analytics, advertising networks, or social media trackers.
Questions About Your Privacy?
We're here to answer any questions about how we handle your data.